To help our visitors communicate with HairBoutique.com staff we would like to offer the following suggestions to guarantee a rewarding experience for all concerned.
HairBoutique.com Policies On Messages
The staff at HairBoutique.com would love to be able to answer every message that we receive. Please understand that HairBoutique.com receives hundreds of messages every single day with comments, feedback, general hair questions or specific hair problems addressed to Ask Karen.
The HairBoutique.com staff does their very best but may not always be able to respond to every single question that we receive. Sometimes when we do respond email bounces because of improper email return addresses or other Net related problems.
Before you contact HairBoutique.com, we would like to politely request that you follow some standard rules of conduct.
If you are not familiar with proper email manners, please review this great email manners site as a starting point before you write to us. We would appreciate it very much. Polite and appropriate messages are welcomed.
Please keep in mind that by submitting your question, comments or any messages, you grant your full and unconditional permission to HairBoutique.com to publish your message in any way that we see fit.
Writing To Ask Karen and Short Hair Diva
Please remember that Ask Karen and The Short HairDiva Q&A columns are complimentary services. This means that they are free to our visitors. Please show politeness and proper manners when you write.
Karen and The Diva focus on providing answers to questions that would be of the highest interest to all of our HairBoutique.com visitors. Please remember that the purpose of the columns is to try and help as many people as possible with common hair questions and concerns.
It is highly recommended that you use the Search boxes at the top of all the HairBoutique.com pages to do a preliminary search to see if your hair question or concern has already been answered. If your hair related question is a common question that has been previously addressed in HairBoutique.com pages, you will be referred to those pages and URLs by Karen or the Diva as a matter of HairBoutique.com procedure. Consequently you can save lots of time by doing a search before you write.
When you write to Ask Karen or The Short Hair Diva, remember to provide as many details about your problem as possible. They can not help you if they do not completely understand your questions.
When possible, Karen and the Diva will try and answer some private hair related questions. Please respect their time and understand that they can not answer instantly. Allow at least 3-5 days for a personal response.
Please limit the use of words such as urgent, important, please answer, all caps, exclamation marks or other attempts to draw attention to your messages. All of the messages we receive are read by the HairBoutique.com staff and when appropriate, answered as soon as possible. Asking for an ASAP response or adding multiple !!!s to the title does not speed up the response cycle and may actually decrease your changes of receiving a private response.
If you do receive a personal response remember that it is appropriate to thank them for their time and personal concerns for your problems. Over 95% of the people who currently receive personal responses never acknowledge the response or send a thank you for the time that the HairBoutique.com experts spend answering questions.
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